Phone

Hi, this is ARTA, how can I help you today?

I can assist you with that. Can I get your name?

Thank you, John. Can I get your date of birth, please?

and

Could you please confirm your full date of birth? Is it December 1st, 1920?

Great! Can you please provide the medication name or RX number for the refill?

Just to confirm, you would like to refill rosuvastatin 20 mg. Is that correct?

Thank you! Finally, can I get a callback number to reach you?

Could you please provide the actual phone number you'd like me to use?

To confirm, your callback number is 415-555-0148. Is that correct?

Yes.

I just need one more thing: what is your preferred pickup time?

To confirm, your preferred pickup time is 5 PM today. Is that correct?

Your refill request for rosuvastatin 20 mg has been logged, and it will be ready for pickup at 5 PM today. Is there anything else I can help you with?